Customer Success and Professional Services
Make digital identity simple with our professional services and success plans. Get set-up and hit the ground running with the right implementation and long-term support.
How can we help you succeed?
Everything you need to get started
Our public documentation covers the entirety of the Real Identity Platform so you can get up and running at your own pace. It’s written with developers in mind and features step-by-step integration instructions, code snippets, and feature and result guides. Integration videos are available to all our customers — so you can follow along with our experts — and our customer experience portal gives access to FAQs and additional guides.
Hands on support and expertise
Our customer implementation team has seen it all. They’ve helped hundreds of businesses of all shapes and sizes successfully implement Onfido. From billion dollar institutions to newly formed start-ups — their job is to match your pace, create achievable plans, and get you up and running on time. Don’t have implementation resources available? Our expert developer support is available on request as a custom package.
We succeed when you succeed
Our customer success team’s mission is to drive the best possible business outcomes with our solutions. Depending on your needs we hold regular checkpoints meetings, quarterly business reviews and dedicated product sessions. Our customer success team also acts as a conduit between you and our future roadmap — so we can align our objectives and accelerate outcomes.
Expert consultants for critical areas
Fraud is getting smarter. User expectations are getting higher — and balancing delivering great UX while stopping fraud is a tall order. That’s where our professional services team comes in. They live and breathe fraud prevention and onboarding conversion, and partner with our customers to deliver both without compromise.
included for everyone
No matter which elements of the Real Identity Platform purchased, and regardless of usage, everyone gets tools that enable self-guided implementation, effective planning, and early access to feedback on new initiatives.